I had a great experience at Autowerks in Freeport. Everyone was friendly and welcoming, staff was knowledgeable and helpful. At the time of my appointment, they did not have the parts necessary to repair my car and I had to reschedule another day to come in. I was a little surprised when I came to pick up my car at the end of the day to see a bill for $135.00 when nothing on my car was actually repaired. I have never been to a place that charges for labor when nothing was actually fixed. I don't think it's necessarily wrong because work was actually put in to finding out what the issue was, but it just would have been nice to know up front about it. I'm hoping that the phrase "you get what you pay for" holds true for Autowerks when I bring my car in to actually get repaired.
I would like to explain our approach to getting cars properly repaired. We have a reputation that we can diagnose and repair the most difficult and complex problems. To do this we use very sophisticated equipment designed for each brand we work on. We also have training and repair information specific to each brand. All this is very expensive, but the only true way to do our job confidently. This is what sets us apart. We have to charge accordingly to cover our costs for all this. We also prefer to charge for what we do as we do it. We feel this avoids confusion in all manner. This method allows for our database to record an accurate timeline of what was done, and at what mileage & circumstances. There can be substantial time between the diagnostic work and a resulting repair. There are also times when a repair is declined for some reason. This would leave us without compensation for determining what was wrong. In conclusion we try our best to make accurate determinations. To record data & events in chronological order. And then to stand behind what we do. Our 26yr reputation of satisfied customers reflects on our methods of doing what we do.
- Autowerkes Maine