I think the end result of the month my car was in service was a good one, so for that I am grateful. I also think the cost I was charged was fair. I trust the work the mechanics do and feel my car is in good hands with the guys under the hood. On the customer service front, I am disappointed with a couple things. One is my issue wasn't more readily identified when I called in about it. Had it been, the damage done would have been far less. It also could have been identified as a thing to look out for if the staff were more up about issues related to cars of my type and age. Additionally, on several occasions the person helping me said he would call but he didn't until a day or so later or I had to reach out for an update. And finally, I would have really benefited from a loaner during the time my car was in the shop. I realize one of the two you had was in the shop for body repair, but nonetheless, I was on my own to solve for not having a car for much of the four weeks. Ultimately, I was treated respectfully and given full transparency to the work being done. This is not a small thing for a woman dealing with a auto-repair shop. I think well of Autowerks and know there were some extenuating circumstances in this particular situation. That said, I think a bit more communication, more loaner support, and more proaction on issue identification would be nice improvements.